EyeKraze Return & Exchange Policy

We want you to feel bold, confident, and satisfied with every pair!

At EyeKraze, we strive to offer premium-quality sunglasses that you’ll love wearing. But if for any reason you’re not satisfied with your purchase, you may request a return or exchange within 3 days of receiving your order — subject to the conditions below:

Eligibility for Return or Exchange:

Proof of Purchase: A valid order confirmation or invoice must be provided.

Original Condition: The product must be unused, undamaged, and returned in its original packaging, along with all tags and accessories.

Prescription-Free Products Only: For hygiene and customization reasons, prescription or custom lenses cannot be returned or exchanged.

Exceptions: Discounted or promotional items may not be eligible for return. Please check the product page or ask our support team for clarification.

Return Process:

Reach Out to Us: Contact our team via inbox or WhatsApp within 3 days of delivery to initiate a return.

Get Return Approval: Our support team will provide a return authorization and step-by-step instructions.

Repack the Product: Carefully pack the sunglasses in their original box to avoid damage during return shipping.

Send It Back: Use a traceable courier service. Please note that customers are responsible for return shipping fees.

Inspection: Once we receive the returned item, we’ll inspect it to confirm it meets all return conditions.

Refund or Exchange: If approved, we’ll process a refund to your original payment method, or offer an exchange/store credit within 7 working days.

Please Note:

EyeKraze reserves the right to decline returns if the item does not meet our return criteria.

In case of an exchange, if your preferred product is unavailable, we will offer a refund or store credit as per your choice.

Need Help?

Feel free to contact our Customer Care Team:

WhatsApp: 01309096134
Email: hello@eyekraze.com